Getting reviews
Why Do Big Companies Get So Many Google Reviews So Fast?
More customers, a profile for every location and automatic review requests explain most of it. Our data on 46,800 businesses shows why their ratings are often beatable.
Blog
Notes on reviews, ratings, and local markets.
Practical guides and analysis from the team that reads every public review in a market — on what reviews say, how ratings move, and what owners can do about both.
Getting found
How to get recommended by ChatGPT as a local business
A customer says ChatGPT named a rival. There is no form and no way to buy an answer, but there are things OpenAI has published. The UK version, without the Yelp advice.
Trust and fake reviews
Why Do People Trust Google Reviews More Than Other Ratings?
Google is the review source most people consult and believe. The four reasons behind that trust, where it is deserved, and where a careful reader should look harder.
Trust and fake reviews
How to Research a Company Before Accepting a Job
An hour of checking can save you from a toxic team, a company in trouble or a fake job offer. Six checks, including the one most candidates miss: the employer's customer reviews.
Getting found
How to get your business on Apple Maps and Siri
Apple Business replaced Business Connect in April 2026, so older guides are out of date. How to claim your place card, and where its ratings come from.
Trust and fake reviews
How Do You Know If a Business Is Trustworthy Online?
A trustworthy business is easy to verify in five minutes. The registers, review patterns and payment checks that separate real local businesses from convincing fakes.
Trust and fake reviews
What Makes People Trust a Business With Low Reviews?
A 3.8 with honest detail can beat a 5.0 with nothing behind it. What makes customers trust a business with a low rating or few reviews, and what makes them walk away.
Getting found
Is Bing Places for Business worth it in the UK?
Bing's share of UK desktop search jumped to about a fifth in October 2026, and it has almost none on mobile. What Microsoft actually says about Bing Places and Copilot, and who should bother.
Reviews and revenue
What's the ROI of Investing in Google Review Management?
Most of the cost of review management is staff time, and most of the return comes from customers who choose you over the business next door. Here is a simple way to work out the ROI, with three worke…
Reviews and revenue
Does a 3.5 Star Rating Hurt Your Business Compared to 4.5 Stars?
Yes, and by more than most owners think. A 3.5 sits below the line two in three customers draw, while 4.5 is now close to the middle of the pack. Here is what the gap costs and how to close it.
Getting found
How to rank in surrounding towns on Google Maps
Strong at home, invisible two miles away? Your rank is a map, not a number. A free manual grid, how to read it, and what reaches the next town.
Trust and fake reviews
Why Are Some Businesses Hiding Their Google Reviews?
A business cannot turn off or delete its Google reviews. When reviews look hidden, the reason is usually Google's filters, a penalty for fake reviews, or a website showing only the good ones. Here is…
Local SEO
Do Video Reviews on Google Get More Engagement?
In 524,000 recent Google reviews, photos barely changed how often a review was voted helpful, while long, specific reviews were four times more likely to be. Where visual reviews still matter.
Newsletter
New articles and findings, by email.
Check your inbox.
If this address isn't subscribed yet, we've sent it a link to confirm. Nothing is sent until you click it.
That didn't go through. Check the email address and try again.
Hold on a moment, then subscribe again.
From the blog to your market
See what customers say about your market.
Each Rate My Ratings report reads every public review of every comparable business in one category and one location, and turns them into a five-part document you can act on.
- What you getOne password-protected web document in five parts: Overview, Experience, Persona, Benchmark, Strategy.
- Where the data comes fromPublic reviews on Google Maps, attributed to the business that received them and presented in aggregate.
- How it's pricedA one-time purchase per market. No account, no card on file, nothing to cancel.