Blog
Replying to reviews, handling one-star feedback, removing false reviews and turning what customers write into improvements.
Managing reviews
Your reviews are free, unprompted customer research. A simple monthly method for turning them into operational changes, based on what half a million local reviews actually talk about.
Managing reviews
A one-star review is the most detailed feedback you will get, and the most read. What to do after you reply: recover the customer, fix the cause, and let the review show future customers how you hand…
Managing reviews
Google removes reviews that break its policies, not reviews that are unfair. What counts, how to report and appeal through the Reviews Management Tool, the legal route in the UK, and how to limit the…
Managing reviews
A calm, specific reply to a bad review is written for the next customer, not the angry one. Here is the structure we recommend, with examples and what half a million reviews say about how businesses…
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From the blog to your market
Each Rate My Ratings report reads every public review of every comparable business in one category and one location, and turns them into a five-part document you can act on.
