Customer research
How to Research Competitors Using Google Reviews
Your competitors' customers have already told you where they fall short. A step-by-step method for reading a whole local market's Google reviews, with a scorecard you can copy.
Blog
Customer research
Survey questions, customer interviews, feedback tools and competitor research for small businesses, with reviews as the starting point.
Newsletter
New articles and findings, by email.
Check your inbox.
If this address isn't subscribed yet, we've sent it a link to confirm. Nothing is sent until you click it.
That didn't go through. Check the email address and try again.
Hold on a moment, then subscribe again.
From the blog to your market
See what customers say about your market.
Each Rate My Ratings report reads every public review of every comparable business in one category and one location, and turns them into a five-part document you can act on.
- What you getOne password-protected web document in five parts: Overview, Experience, Persona, Benchmark, Strategy.
- Where the data comes fromPublic reviews on Google Maps, attributed to the business that received them and presented in aggregate.
- How it's pricedA one-time purchase per market. No account, no card on file, nothing to cancel.